45% Underwriting Efficiency
The Challenge
A Canadian commercial insurer processing 25,000 SME policies annually struggled with inconsistent underwriting, manual risk assessment, and 12-day quote turnaround times. The company was losing business to digitally-enabled competitors.
The Solution
Deployed Commercial Underwriting Agent to automate risk assessment for SME property and casualty policies. The system handles exposure analysis, pricing, and policy generation for standard risks while routing complex cases to senior underwriters.
Implementation
Built automated risk assessment for SME property and GL policies. Integrated with third-party data sources for building characteristics, business operations, and claims history.
Connected Pricing Agent to rating engines and developed automated pricing for 80% of submission volume. Established underwriting authority and escalation rules.
Implemented end-to-end automation from quote to bind for qualifying risks. Integrated with broker portals and policy administration system.
Results
Increased underwriting capacity by 45% without additional headcount
80% of quotes delivered same-day vs. 12-day average previously
Achieved 98% underwriting consistency vs. 76% with manual process
Added $85M in new premium through improved quote speed and capacity
"We've transformed from a slow, manual underwriter to a digital-first competitor. The market has noticed."